When I find myself getting annoyed and wanting to post something condescending like this:
Before sending email to the Director of Graduate studies about your difficulty finding a text on the reading list, because Flagship University’s copy is lost, try checking at the library of the university at which you are studying, which has that very text. Also, if I can find the answer to a question about a poem’s title on the first page of a Google search, so can you.
I try to remind myself that the administrative staff must surely often feel the same way about me and other faculty, when we fail to follow what must seem to them very clear instructions. For example, I was mortified when I got an email from Interlibrary Loan informing me that they would not be requesting that article for me, since it was available in OUR OWN LIBRARY. (They didn’t use all caps, but I’m sure they’d like to.)
Read Confessions of a Community College Dean or Geeky Mom for some critiques of faculty from an administrative and a staff perspective. I don’t always agree with them, especially Dean Dad, but I’ve learned a lot from reading their blogs (not just about what faculty can do wrong). They usually write about more general problems than the kind of specific examples I’m including here.
On the other hand, when I was filling out forms to add Zebediah to my health insurance coverage, the seemingly clear instructions
1. did not include instructions that applied to what I was trying to do with the multipurpose form (something like only having instructions on changing one’s name, not adding a dependent, though I don’t remember the details).
2. had incorrect instructions about where I should send the form (it said very clearly to send it away to a certain address, but in fact the Human Resources office collects it and checks it over first).